Our experienced office-based technical team can identify equipment problems based on the description of the issue given by practice staff. Based on our teams’ training and knowledge of various brands of dental equipment, it is sometimes possible to talk practice staff through a solution over the phone, removing the need for an engineer visit. Our team can also advise on general maintenance and routine care procedures, helping to avoid future equipment malfunction.
While dental professionals have great planning in place to mitigate the effects of equipment failure, it is often necessary to consult your local dental engineer to get the problem diagnosed and repaired as quickly as possible. Our engineers conduct a number of complex repairs every day on all types and brands of dental equipment found in our clients’ surgeries.
If a fix cannot be conducted remotely, our engineers have the experience and resources to conduct repairs as a matter of urgency. We stock parts and spares for all major brands of equipment, including Acteon/Satelec, Ancar, Cattani, Dürr, Eschmann, NSK and many more. If the required part is out of stock, our close links with manufacturers allow us to source and process the part for next day delivery, keeping practice disruption to an absolute minimum.
If you are experiencing equipment failure and need urgent support, call our technical team on 0800 978 8971. We will do our utmost to get you back up and running the same day as your call.